Privacy policy

Last updated: 8 September 2026

The Players Golf House operates this store and website to provide you with a curated golf shopping experience (the "Services"). The Players Golf House is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following:

  • Contact details — name, email address, phone number, billing and shipping address
  • Financial information — payment card details, transaction information (processed securely via Shopify Payments)
  • Account information — username, password, preferences
  • Transaction information — items viewed, purchased, returned or exchanged
  • Communications — messages you send us via email or contact form
  • Device and usage information — IP address, browser type, pages visited, interaction data

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and returns
  • Send order confirmations, dispatch notifications, and tracking updates
  • Respond to your enquiries and provide customer support
  • Send marketing emails (you can unsubscribe at any time)
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Shopify — our e-commerce platform provider
  • Shipping and fulfilment partners — to deliver your orders
  • Payment processors — to securely handle transactions
  • Marketing partners — to serve relevant advertising (where you have consented)
  • Legal authorities — where required by law

We do not sell your personal information to third parties.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict how we process your information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with your local data protection authority

If you reside in the UK or European Economic Area, you have additional rights under UK GDPR / GDPR. To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

International Transfers

Your information may be transferred to and processed in countries outside the UK or EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.

Children

Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

The Players Golf House Email: info@theplayersgolfhouse.com Phone: 07709 984 843 Address: 5 Brayford Square, London, E1 0SG